What We Do
What is the Ombudsperson?
An Ombudsperson helps resolve concerns, complaints or conflicts in an impartial, confidential and informal way.
How can the Ombudsperson help?
The Ombudsperson provides a safe, comfortable and confidential place for you to discuss your concerns or complaints outside formal channels. The Ombudsperson cannot impose solutions, but suggests options and strategies for resolution.
The Ombudsperson will:
- Listen and help to analyze the problem or complaint;
- Identify and explain relevant policies and procedures;
- Help to define and evaluate options; and
- Help you resolve problems informally.
The Ombudsperson may:
- Investigate a problem, complaint, or concern;
- Mediate conflicts;
- Begin discussions with other people or departments involved (only with your permission);
- Make referrals to other campus and community resources; and
- Recommend changes in College policies or procedures.
Contact the Ombuds for student-related issues and concerns:
- To discuss a sensitive issue in confidence;
- For help in resolving a conflict with another person or department;
- For help in communication or negotiation with faculty, staff, students, or others;
- For advice on policies, procedures, or regulations;
- If you feel a policy, procedure, or regulation has been unfairly applied to you;
- For advice on how to pursue a complaint about an office or service at the University; and
- When you don't know who to talk to, where to turn or what options are available.
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